Return and refund policy

At Outfit Sale, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition in which you received it

  • Be returned in its original packaging

  • Include all original tags and accessories (if applicable)

Certain items cannot be returned, including:

  • Items on sale or clearance

  • Gift cards

  • Personalised or custom-made items

  • Intimate or hygiene-related items, where applicable

How to Request a Return

To start a return, please contact us at help@outfitsale.shop with the following information:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

Once your return request is approved, we will provide you with return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a tracked shipping service, as we are not responsible for lost return shipments.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • Refunds are typically completed within 5–10 business days, depending on your payment provider

Original shipping costs are non-refundable, unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at help@outfitsale.shop, including photos of the issue. We will resolve the matter as quickly as possible.

Exchanges

We do not offer direct exchanges. If you wish to receive a different item, please return the original item and place a new order.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
📧 help@outfitsale.shop